Feel free to have a browse of our most commonly asked questions below. If you have any further questions please contact us.
How do we confirm our booking?
In order to secure bookings, we require a signed confirmation form and payment of a 25% deposit, which is based on the minimum spend. You will receive this from your Experience Planner when placing a tentative booking.
What kind of weather protection do you have?
Each of our function spaces have partial coverings such as retractable awnings and umbrellas. In the event of poor weather when coverings are not adequate, we have contingency plans in place to protect you as much as possible. If we are going to make any changes to an event space due to inclement weather, you’ll receive a phone call from us the morning of the event to advise.
Is there a room hire fee?
We generally do not charge a room hire fee for any bookings or events. Instead, to provide you with the best value the event is booked based on a minimum spend. In the event that the minimum spend is not reached, a venue hire fee will apply to the difference of the contracted minimum spend.
What does semi-private mean?
Semi-private spaces mean that we bollard them off from the general public and those with wristbands are allowed in the designated space. There will still be venue atmosphere so it generally means you cannot isolate your own AV or music.
How many staff will be working the function?
Our ratio is 1 staff member per 15 – 20 guests, dependant on the package you have selected. You’ll be in good hands!
Are there any additional seating options?
This is dependent on the time of year and how busy the venue is. We are also happy for you to provide furniture from external suppliers.
How are dietary requirements managed?
We recommend that you select a variety of vegetarian/gluten/dairy-friendly items when selecting your menu, as all of our menus have these options available. Alternatively, you can add a tray of dietary specific items to your package (minimum order is 20).
For any severe dietary requirements, please provide us with the person’s name and we will contact them on the day so that we can arrange a separate meal for them.
For seated events please let your Experience Planner know in advance so that we can cater a specific meal for them. In the instance where the guest has more than five items they are allergic to, it is better to supply us with a list of menu items they can eat so our chefs can confidently accommodate.
Can we bring our own food or alcohol to the venue?
Certain dessert items such as cupcakes or donut walls can be accepted as long as they are made from a commercial kitchen and we are provided with a food safety certificate. Please note some items may incur a cakeage charge. For savoury items, we have bar mix and chips available at the bar for purchase.
As we are fully licenced, other external food and beverages are not permitted. However, if there is something specific you are after we are happy to discuss your requirements and tailor a package to suit your needs. Kosher meals can also be organised through our preferred suppliers list.
How are canapes served?
Our canape packages are served on trays and are roamed through your space. If requested we can place these trays on a table for your guests. If you have organised a BBQ, this will be set up on a buffet for your guests to help themselves.
Can we bring birthday cakes to the venue?
Yes you can, however, due to food safety standards it must be store bought and not homemade. Should you wish to provide your own cake, there will be a $2pp charge if you would like our kitchen to cut up and serve the cake. If you are happy to cut the cake yourself and serve it on napkins there is no charge.
Can I bring in decorations, banners & balloons to decorate the space?
This varies across our spaces, but we always try to accommodate. Please let your Experience Planner know what you are thinking, and make sure you remember to take it home with you after the event. Feel free to browse our preferred supplier list.
Do I have to choose a beverage package or can I do drinks on consumption?
We do offer the alternate option to do a bar tab, if you do not want to have a beverage package. As long as you meet the quoted minimum spend with prepaid food and beverage you are good to go! We do however, encourage a beverage package so that your guests do not have to queue at the bar for drinks.
Can we get a refund if we don’t use all of our bar tab?
Any amount prepaid prior to the event is non-refundable. We will communicate with you throughout the night and if it’s looking like a bar tab is not going to be reached we will suggest opening up the bar for cocktails, spirits or other options.
Can I extend my bar tab ?
Of course! You’ll just need to present a credit card and we can arrange this for you.
Will the guests be provided wristbands?
All of your guests will be supplied with a wristband which allows them to eat and drink all that is provided within their function package. We allocate the amount of wristbands to the confirmed number of guests. If you require more wristbands on the night, you will be charged the package price per person for each additional wristband.
Can you recommend a DJ?
We sure can! See our preferred suppliers list.
Is smoking allowed at your venue?
Our venues are all non-smoking, however we have dedicated smoking areas for your guests to go to, which are not too far from your allocated space.
Can we play our own music?
If you have booked the venue exclusively or hired a completely private space, you are welcome to organise a Spotify playlist, DJ or live music. Please note we require them to bring their own equipment and plug into our internal system, so that we are be able to monitor and adjust the volume level in accordance with our regulations. Noise levels can be assessed against EPA Victoria’s State Environment Protection Policy (Control of Noise from public premises, No. N-2)
See our preferred suppliers list.
How long can we be in our function space exclusively for?
All functions are for a maximum of five hours. Due to our liquor license conditions, all functions must end at midnight. Your event start and end times will be confirmed at the time of booking.
Are we able to remain in the space at the conclusion of our function?
For an evening event that finishes before 12am, this is most likely ok if the venue is staying open. For a lunch event where your space is booked again for the evening, our staff will aim to find another area in the venue for you and your guests to move to.
Can I organise deliveries to your venue?
We accept deliveries up to 24 hours prior to your event date, based on how many items are being delivered and how much room we have in our storage area. Please arrange this with your Experience Planner as certain restrictions apply with our loading docks.
What happens if not all our guests turn up on the night?
We lock final numbers in 14 days prior to the function. Once locked in with both the venue and kitchen team, all food and beverage funds are non-refundable and non-transferable on the day of the event, should less guests attend.
What happens if we have to cancel the event?
You must notify us in writing that you wish to cancel the event. The deposit is non-refundable. Please refer to the specific Terms and Conditions in your contract.